Considering the Full Range of Customer Experiences

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Future Advisor

Future Advisor specializes in personal, data-driven investment advice. To learn more about recent retirees' plans for financial security and saving, they turned to Respondent to source and schedule people who had just retired.

Carrie Yury

Carrie has been working as an artist, educator, and researcher for over 20 years. At Sapient, she led global research projects and helped brands like Nissan and Cisco implement user-centered design into their practice. Later, as the Chief Experience Officer at BeyondCurious, she spearheaded the successful development of their agile research methodology and worked with clients like Sonos, Toyota, and the Miami Heat.

Alibaba

Alibaba is one of the world's large e-commerce companies. To better assess people's online clothing shopping habits, they used Respondent to source participants for in-home market research interviews.

Christina Goldschmidt

Christina is the Vice President of Customer Experience and Design at Cake & Arrow, as well as a UX instructor at General Assembly. For over 20 years, she has been known as an innovative thinker in user experience and design, as well as a leader in her field. Brands as prominent as MetLife, the Discovery Channel, and Bose have relied on her to launch new digital experiences.

I am super impressed with the process and the quality of the participants. Definitely looking forward to using your service again soon
Douglas Ferguson

Douglas Ferguson is an expert when it comes to making products better. An early advocate of the Design Sprint methodology, he and his workshop agency, Voltage Control, have taught dozens of organizations how to align stakeholders, build prototypes, and validate solutions.

VuPoint Research

VuPoint is a full-service market research firm. When a large luxury car brand wanted to understand what they could do to stay relevant in the 21st century, VuPoint used Respondent to recruit CEO millennials who had large amounts of discretionary income.

Suzanne DuFore

An award-winning leader in the research and strategy field, Suzanne has pioneered research methodologies that have since become standard, and has helped hundreds of companies — from startups to established brands — build better products. She is a regular keynote speaker at conferences focused on product development and research around the world.

UserTesting

UserTesting allows companies to quickly and easily get UX feedback. They regularly use Respondent to souce hard-to-reach niche audiences. For example, they were able to find a panel of Data Scientists through Respondent who could provide ongoing feedback.

Michael Carlon

Michael Carlon is a pioneer in qualitative market research. His career has taken him from leadership roles at companies like Mastercard and Unilever to founding his own research consultancy, Vertigo Partners. Along the way, Michael has become well known for his skills as a moderator, in large part due to the development of a unique methodology he calls the “shattered glass” approach.

Babbel

Babbel is a platform for learning new languages. They used Respondent to source Americans trying to learn a second language so that they could better understand the challenges they faced.

Varo

Varo Money helps people get more out of their money. To continuously improve their go-to-market product, they use Respondent to recruit young, financially independent participants on a recurring basis.

Tictail

Tictail is a social shopping service that connects customers to emerging designers. In order to get feedback on the next iteration of their app and better understand their customers' needs, Respondent helped them find and recruit millennials who shop online for a focus group.

Credibly

Credibly is a simple online lender for small businesses. They used Respondent to recruit small business owners for a focus group so that they could learn more about their needs, challenges, and lifestyles as they started their business.

Weebly

Weebly is a platform entrepreneurs can use to make websites. To improve their on-boarding process and flow of new themes, they used Respondent to recruit and gather feedback from people interested in building their own website (either business and personal).

Cake & Arrow

A digital customer experience agency, Cake & Arrow needed to be sure they were getting accurate data on a niche quantitative study. To do this, they used Respondent to recruit 100 small business owners with verified Linkedin accounts to complete a 50 question survey.

Opperman Weiss

Opperman Weiss is a prestigious NYC-based creative studio. While developing a $2 million advertising campaign directed at Spanish speakers, they used Respondent to find native Spanish speakers in New York City who could give them feedback on their copy.

ADP group

ADP group, a multi-national mineral mining conglomerate, wanted to have a better understanding of how employees at large corporations compared and chose their healthcare plans. They used Respondent to connect with and conduct a large swath of in-person interviews.

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