Participant network plus insight engine
UserTesting frames its offer around a strong global participant network, an AI-driven engine, and expert-led services rather than a single testing tool.
UserTesting
Recruit qualified participants in UserTesting for audience insight, usability, brand, and digital experience studies.
About UserTesting
Enterprise Human Insight Across Product, UX, and Customer Experience
UserTesting combines participant reach, testing capabilities, AI-driven analysis, and expert services for teams that need customer insight across the business.
Cross-functional business coverage
The platform is presented as useful across marketing, product, digital, CX, design, and UX research teams rather than being limited to one function.
Platform
Key Platform Components
UserTesting pairs participant reach, reusable testing workflows, AI-assisted analysis, and cross-team insight sharing for enterprise research programs.
Global participant network
UserTesting emphasizes network reach as a fast path to insight at scale for teams that need reliable audience access.
Comprehensive testing capabilities
The platform highlights broad testing capabilities rather than a single method, which helps teams move across product, UX, and customer experience questions.
AI-driven analysis and scaling
UserTesting pairs an AI-driven engine with insight-sharing capabilities so findings can move faster across the organization.
Templates for common study types
Its use-cases area highlights ready-made templates for website evaluation, prototype evaluation, concept validation, journeys, and other common studies.
Research
Core Research Methods and Uses
Teams use UserTesting across audience, brand, usability, journey, concept, and prototype studies that benefit from qualified participant recruiting.
Audience InsightsUsability TestingBrand ResearchPrototype EvaluationConcept ValidationCustomer Journey TestingMobile TestingPricing and Packaging Research
Integration
UserTesting and Respondent
Respondent can complement UserTesting when teams need more precise participant sourcing for specialized studies than broad built-in reach alone can provide.
Extend reach for niche or professional audiences
Use Respondent when UserTesting studies need tightly screened B2B participants, decision-makers, or other hard-to-reach groups.
Improve fit for high-stakes product and brand studies
Respondent can help teams recruit better-fit participants for audience, usability, brand, and pricing work when the quality of the sample matters to the decision.
Respondent Integrations
Connect Respondent with the tools you already use to streamline your research workflow from end to end.
