Built around existing customer signals
Runa starts from support tickets, sales calls, Slack, social, and similar sources so teams can uncover what customers are already saying without launching a new study first.
Runa
Recruit customers or prospects for follow-up interviews that complement Runa's AI-led customer insight workflows.
About Runa
AI Agents for Product and Sales Teams Working from Customer Feedback
Runa is positioned around surfacing product and sales insight from the customer feedback teams already have, using AI to connect requests, themes, and source evidence without forcing a new process.
Focused on explainable insight, not black-box summaries
The product emphasizes traceability by linking themes and opportunities back to original customer evidence that product and sales teams can inspect directly.
Platform
Key Platform Components
Runa combines source connections, automated feedback tagging, theme synthesis, and in-workflow delivery so B2B SaaS teams can act on customer evidence more quickly.
Source connections across customer systems
Runa starts with one-click connections to systems such as Slack and Jira so feedback can be pulled from the tools teams already rely on.
Automatic tagging against product strategy
The platform says it can tag and organize feedback according to a company's product strategy and taxonomy without a large manual coding effort.
Theme synthesis and opportunity discovery
Runa is built to surface the frequency, reasoning, and language behind feature requests or objections so teams can spot opportunities earlier.
Source-linked insights where teams work
Runa highlights source transparency, Slack delivery, and enterprise-grade security to make the insights easier to trust and easier to use day to day.
Research
Core Research Methods and Uses
Runa is best suited to customer insight workflows where teams need to mine existing conversations, organize feedback, and understand why specific requests or objections keep appearing.
Support Ticket AnalysisSales Call AnalysisSlack Feedback AnalysisFeature Request DiscoveryTheme SynthesisSource-Linked Insight Review
Integration
Runa and Respondent
Respondent can complement Runa when product or sales teams want to validate feedback themes with fresh interviews rather than relying only on historical customer signals.
Recruit customers for follow-up interviews
Use Respondent to source current customers for interviews that validate or add nuance to the feature requests, objections, and themes Runa surfaces from existing data.
Bring in prospects when roadmap questions expand
Respondent can also help teams reach prospects or adjacent segments when a Runa insight needs broader validation beyond the current customer base and internal systems.
Respondent Integrations
Connect Respondent with the tools you already use to streamline your research workflow from end to end.
